Frequently Asked Questions
How much will freight be?
Freight is available all over Australia. Please find below, current freight prices for each state.
(Please note that this website will automatically calculate freight at metro prices. Therefore, if delivery is to a country area, the below prices will actually apply).
South Australia: Metro $20.00, Country $25.00
New South Wales: $40
Western Australia: (Metro Only) $55
Tasmania: (Metro Only) $60
Please contact us if you need further clarification, or to obtain prices for delivery to country Western Australia and Northern Territory.
Note: shipment only available within Australia.
How Do I Place An Order?
You can make your purchase on this website (via the 'SHOP' page), or you can fax, email, post or phone your order through. Alternatively, you could purchase at one of our various and frequent display's held all over Australia. Please follow us on Facebook to keep up to date with this schedule.
Payment and Shipping
Payment can be made securely on this website by credit card or using a PayPal account. Alternatively, if ordering by another method we also accept cheque, bank transfer, or cash.
How long will delivery take?
Replacement filters are always in stock, so you should receive delivery of these within 7 days. With Aquadomes and Aqua-urns, if your item is in stock, delivery will be approximately 7 days. If your item is not in stock, delivery maybe a little longer. Please feel free to contact us after your Aquadome or Aqua-urn purchase to obtain your approximate delivery date.
Secure Ordering & Payment Options
Ordering online is completely secure, so you can safely shop from the comfort of your own home. Similarly, providing your credit card for any other method of purchasing, we guarantee the safety and security of your credit card details.
Returns & Refunds
The Aquadome Water Purifier and filters are fragile items. In the unlikely instance of your parcel arriving in a broken state, a return may be allowed. Each case will be looked at individually.
Fluoride Ceramic Filters should be replaced every 6 months.